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Frequently Asked Questions

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Before you pick up the phone or send an email, check out some of the most common questions that have been answered by our most dedicated customer service personnel.
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General
  • 1. What is P1 4G?
    WiMAX and WiFi are both wireless broadband access technologies. However, WiMAX is a more secured technology with wider coverage.
  • 2. What is unique about P1 4G compared to other WiFi services?
    WiMAX and WiFi are both wireless broadband access technologies. However, WiMAX is a more secured technology with wider coverage.
  • 3. I’m a new customer, where can I subscribe to P1 4G services?
    You have a choice of subscribing via the P1 Website or visit any P1 outlets near you.
  • 4. Why should I subscribe to P1 4G services?
    P1 4G lets you enjoy wireless and high speed Internet access without any messy cables and wires. It is Fiber on the go where you can surf Internet anywhere within our coverage areas. 
  • 5. Is there an upfront payment required during registration?
    It depends on the current plans offering, please check on our current plans on P1 Website.
  • 6. Is there a deposit required for foreigners?
    Yes, non-Malaysian registrant requires an additional of RM100 deposit and will be refunded upon service cancellation. 
  • 7. How do I know if my area is under P1 4G coverage?
    Please visit P1 Coverage to check for P1 coverage within your selected area.
  • 8. Will P1 bill me via mail to my mailing address?
    By default, you will receive your monthly bill through email or online selfcare at P1 website. However, postal bill can be arranged with a fee of RM 5.30 (6% GST included) per copy
  • 9. Can I check my account details online?
    Yes, please visit P1 Self Care to register a selfcare account. You may check and view your account details through P1 Self Care. 
  • 10. What happen if I have used up all my selected plan quota?
    You may continue to use the service but at a throttled speed based on P1 Fair Usage Policy.
  • 11. What is Fair Usage Policy?
    You are allocated with a fixed amount of data usage based on the plan subscribed. If you have exceeded the quota allocated, your speed will be throttled as a fair practice to other users. It is not applicable to users with unlimited quota.
  • 12. What does Best Effort means?
    Best effort means we will try our best to deliver top speed as per mentioned in the package that you’ve signed up for. Best effort delivery of broadband service depends on factors such as modem capability, location, coverage, distance from communication towers and number of simultaneous users.  In other words, the data speed delivered to you is at the best bit rate that network can offer to you at the delivery time, depending on the current traffic load.
  • 13. Why can't I surf the Internet?
    As it is a wireless technology, do try to relocate or restart your modem or PC. If the problem persists, please write to P1 Customer Care Support.
  • 14. How can I enhance my modem security?
    We encourage you to change the default WiFi password. To learn more about modem security, please visit P1 Online Security.
  • 15. Is there any fee for the modem?
    The 4G portable modem is provided for FREE in a rental scheme at the point of registration. In fact, there are promotional rental discount depending on your choice of modem.
  • 16. What is modem rental schemes and the benefits?
    Modem rental scheme allows you to save as you don't have to purchase a modem outright. In addition to this, you enjoy a modem lifetime warranty for the modem. Accessories (cable, power adaptor, etc) are warrant for 3 months only. For the duration of the service subscription, defective modems will be replaced on a one-to-one basis. On top of that, the modem rental is currently FREE.
  • 17. Can I purchase only the HomeVoice™ service?
    If you would like to purchase just only for HomeVoice™ service, please visit P1 HomeVoice™. We do have promotion which bundled broadband with HomeVoice™ service. Please visit P1 Website for more information.
  • 18. Can I upgrade my modem during my contract period?
    Yes, for more information on modem upgrade requests, please fill in and submit your request in P1 Customer Care Support.
  • 19. May I cancel the 4G broadband service within the commitment period?
    Yes, but there is an early cancellation fee applied. There is no charge for cancellation after the contract period.
  • 20. Do I need to return the modem and phone when I discontinue the 4G service?
    Yes. For more information on service cancelation requests, please fill in and submit your request in P1 Customer Care Support.
  • 21. What happen if I lost the 4G modem or any accessories upon returning for service cancellation?
    Any lost of devices or accessories will be charged accordingly. For more details, please fill in and submit your request in P1 Customer Care Support.
Postpaid Broadband on Any Device
  • 1. What is this Postpaid Broadband on Any Device promotion?
    The Postpaid Broadband on Any Device promotion gives you the flexibility to choose between which broadband package and device that is suitable to your need.
  • 2. What are the plans provided in this promotion package?
    There are 3 service plans ranging from RM30.74/month to RM168.54/month (6% GST included) depending on your choice of modem. Each subscription comes with either a desktop WiFi modem, MiFi modem, or USB modem which is provided for FREE on device rental scheme with lifetime warranty throughout the service period.
  • 3. Is there any promotion if I choose any desktop modems?
    Yes, and it comes with a standard free HomeVoice™ service too. The DX230 modem package comes with RM10.60 (6% GST included)/month discount while DV230 modem package comes with RM21.20 (6% GST included)/month discount. This promotion is subject to change without prior notice or while stock last.
  • 4. Is there any promotion if I choose any On-the-go modems?
    Yes, the USB modem package is entitled to RM31.80 (6% GST included)/month discount. This promotion is subject to change without prior notice or while stock last.
  • 5. What are the free rental modems available?
    There are 2 types of modem models available – desktop modems and on-the-go modem:

    Desktop Modems
    Modems Desktop Features Applicable To
    DV230 • Support WiFi 802.11b/g
    • One (1) phone port
    • One (1) LAN port
    ✓ 1Mbps, 5GB
    ✓ 1Mbps, Unlimited Quota
    ✓ 2Mbps, Unlimited Quota
    DX230 • Support WiFi 802.11b/g/n
    • Wide range WiFi coverage
    • Two (2) phone ports
    • Two (2) LAN Ports


    On-the-go modems
    Modems Features Applicable To
    UT235 • Single and lightweight USB dongle.
    • Easy to carry.
    ✓ 1Mbps, 5GB
    ✓ 1Mbps, Unlimited Quota
    ✓ 2Mbps, Unlimited Quota
    UH235 • High performance USB Modem.
    • Better antennas.
    • Strong signal reception.
    MF230 • Mifi Modem
    • Share Internet with up to 6 devices.
    MX230 • Mifi Modem
    • Share Internet with up to 8 devices.

  • 6. Does this promotional plan package comes with HomeVoice™ service?
    Yes, the HomeVoice™ service is free for all plans with a desktop modem (DX230 or DV230). Standard call rate is 16sen (6% GST included)/min.
  • 7. What is the credit limit for the Free HomeVoice™ service?
    The default credit limit is RM100/month.
  • 8. Is there an upfront payment required during registration?
    Yes, a RM106 (6% GST included) payment for each registration will be collected upfront. This upfront payment will be offset in your 1st bill.
  • 9. Is there any commitment period for this promotional package plans?
    Yes, there is a commitment period of 6 months for USB modems and 24 months for MiFi and desktop modems.
  • 10. What should I do if I have more inquiry about the plans package?
    For details, please write to P1 Customer Care Support.
P1 Internet Nation PWP
  • 1. What is this P1 Internet Nation PWP promotion?
    Under this promotion, you can get an additional broadband service at 50% discounted rate on monthly fee with no upfront payment. You will get a USB modem with 1Mbps broadband and 5GB data usage.
  • 2. What is the purchase-with-purchase subscription?
    Customers are required to have an active primary P1 broadband subscription before signing up this PWP promotion.
  • 3. What is the plan details provided in this promotion package?
    You will only need to pay the monthly fee at RM15.37 (6% GST included) every month after 50% promotional discount. In addition, activation and registration fees are all waived. No upfront payment is needed upon registration. This promotion is subject to change without prior notice or while stock last.
  • 4. Is it possible that I purchase more than 1 PWP promotion package?
    Yes, each customer is allowed to purchase up to a maximum of 3 subscriptions of this promotion package.
  • 5. I’m an existing P1 customer, can I purchase this PWP promotion?
    Yes, currently this PWP promotion is only valid to all active P1 4G customers.
  • 6. What if I cancel my primary P1 broadband subscription but continue to hold this PWP subscription?
    The 50% discount of monthly fee on your PWP subscriptions will automatically be cancelled. Customers are required to pay the full monthly fee accordingly.
  • 7. What are the free rental modems available?
    There are 1 type of on-the-go modem for this promotion:

    On-the-go modems 

    Modems Features Applicable To
    UT235 • Simple and lightweight USB dongle.
    • Easy to carry.
    ✓ 1Mbps, 5GB
    UH235 • High performance USB Modem.
    • Better antennas.
    • Strong signal reception.

  • 8. Is there an upfront payment required during registration?
    No. There is no upfront payment required.
  • 9. Is there a deposit required for foreigners?
    Yes, non-Malaysian registratant requires to pay an additional RM100 deposit and will be refunded upon service cancellation.
  • 10. Is there any commitment period?
    Yes, there is a commitment period of 6 months.
  • 11. What should I do if I have more inquiry about the plans package?
    For details, please write to P1 Customer Care Support.
UQ Top-Up
  • 1. What is Usage Quota Top-Up?
    It allows you to purchase more quota for data usage. This facility is available to all active Postpaid Home & On-The-Go subscribers.
  • 2. Why do I need Usage Quota Top-Up?
    Upon depletion of your monthly usage quota, you need to top up the quota to be free from throttled speed.
  • 3. How do I purchase additional Usage Quota for my account?
    You may purchase through P1 Self-Care. Log in to P1 Self-Care and locate the Usage Quota Top-Up within the Services tab and follow the instruction to purchase your Usage Quota. The charges will be reflected in your next bill.
  • 4. I do not have a P1 Self-Care account. How to register for one?
    Go to P1 Self Care Registration and register for a P1 Self-Care account. You will need to get ready with your Account Number. The Account Number can be found on our Welcome Letter, E-Bill and SMS to you.
  • 5. What is "Validity Period" and how does it work?
    We offer Usage Quota Top-Up with 30-day validity. It means the additional quota purchased will be expired in 30-day time.
  • 6. Is there a limit to how many times can I purchase Usage Quota Top-Up in a month?
    You are allowed to purchase Usage Quota Top-Up up to RM265 (6% GST included) total in value in a month. Purchase of Usage Quota Top-Up is not available during COP (Cooling Off Period).
  • 7. How long it takes before I can surf on the normal speed after a successful purchase?
    The Usage Quota Top-Up will take effect in averagely 15 minutes time.
  • 8. Where do I check my remaining monthly Usage Quota & Usage Quota Top-Up for the month?
    Log in to P1 Self-Care and you may view it on the My Account page.
  • 9. Can I purchase Usage Quota Top-Up while I still have some balance in my monthly usage quota?
    Yes. We recommend you to purchase additional quota when your monthly usage quota is running low. This will ensure you to enjoy optimum online experience at all times.
  • 10. If I purchase Usage Quota Top-Up while I still have balance in my monthly usage quota, which one will be used first?
    Your newly purchased Usage Quota Top-Up will be used first. Once it is depleted, your monthly usage quota will be used.
  • 11. Is the unused Usage Quota Top-Up transferrable?
    No. The Usage Quota Top-Up is not transferrable.
  • 12. I have 1 GB of unused Usage Quota Top-Up and I want to cancel it. Can I get a refund?
    No. The purchased Usage Quota Top-Up is not refundable.
  • 13. I wish to discontinue my Postpaid plan subscription and I have not used up my Usage Quota Top-Up that I have purchased. Can I get a refund?
    No. The purchased Usage Quota Top-Up is not refundable.
  • 14. My Usage Quota Top-Up is going to expire today but I still have plenty of remaining balance. What will happen to the remaining balance?
    Your Usage Quota Top-Up will expire upon reaching the end of 30-day validity. Your remaining balance of Usage Quota Top-Up will be reset to 0.
  • 15. I have purchased a Usage Quota Top-Up on 26 Jan and I'd like to purchase another Top-Up on 28 Jan. What would be the new Expiry date?
    30-day from your latest purchase. In this case it means 30 days from 28 Jan. The balance of the previous Usage Quota Top-Up will be added together and enjoy the same expiry date.
  • 16. I realised that I've consistently exceeding my monthly usage quota. What other option do I have apart from this Usage Quota Top-Up?
    You may consider to upgrade your existing plan. Not only you will get higher usage quota, the speed will be faster as well.