Information
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1.1
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WHERE CAN I GET INFORMATION ABOUT THE SERVICE?
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Online
• www.p1.com.my
Phone
• 1-300-800-888 (Working hours: Daily from 8.00 a.m. to 11.00p.m)
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1.2
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WHERE CAN I FIND COVERAGE FOR THIS WiFi SERVICE?
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Currently, we have identified and selected these places. More will come in the very near future, so stay tuned!
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Registration
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1.3
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WHO IS ELIGIBLE TO REGISTER?
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Individuals with valid IC or passport number and a valid hand phone number are eligible to subscribe for the services.
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1.4
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HOW DO I REGISTER?
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Please follow the simple online registration flow here and you will be surfing in a matter of a few minutes.
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1.5
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WHAT DO I NEED TO REGISTER?
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All you need is an Internet connection and a WiFi-enabled laptop, PC, or PDA.
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1.6
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WHAT DO I GET WHEN I REGISTER?
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You will get your user ID and password (sent via SMS to your registered phone number) at the end of the registration.
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Package
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1.7
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WHAT PACKAGES ARE AVAILABLE?
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Do check out our latest, exciting packages here!
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1.8
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WHAT SPEEDS DO I GET?
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Users will be able to enjoy the maximum speeds offered by the P1 access points.
The available speeds will be distributed evenly among the number of users associated
on to that particular access point gateway.
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1.9
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WHAT DOES IT MEAN, UNLIMITED?
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Unlimited means users can login to the service for unlimited number of time within the subscribed package duration (e.g. 24 hours a day). However, there will be an acceptable use and fair usage policy where unusually high data transfer rates will not be allowed in order to ensure optimal
service quality and fairness to all users.
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Devices
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1.10
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WHAT DEVICE DO I NEED?
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All you need to have is any device that supports 802.11b or 802.11g wireless LAN access. This could be your notebook, and etc.
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1.11
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DO YOU OFFER ANY OTHER DEVICE?
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No, P1 does not require any other device to enjoy the services.
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Usage -- Internet Access
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1.12
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IS IT FASTER THAN DIAL UP? ISDN? ADSL?
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P1 Hot Zone is faster than normal Dial up (56Kbps) and ISDN Dial up (128Kbps). The speeds are equivalent to speeds offered by other ADSL providers but with the added advantage of Nomadic capabilities (no wire installations).
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1.13
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CAN I USE THE SERVICE ANYWHERE?
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No, you need to be in a dedicated P1 Hot Zone area. P1 will be constantly adding new sites. Therefore, please keep checking www.p1.com.my for the latest Hot Zone additions. The latest Hot Zone coverage can be found here.
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1.14
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CAN I USE THE SERVICE INSIDE MY HOUSE?
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The service is designed to be used in public areas, and not to be used in homes.
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Maintenance
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1.15
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WHERE DO I CHANGE MY USER ID AND PASSWORD?
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You will be able to change your password via the online Self-Care.
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Support
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1.16
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I HAVE TROUBLE WITH ACCESSING THE INTERNET. WHO DO I CALL?
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You may call us at 1-300-800-888 (Working hours: Daily from 8.00 a.m. to 11.00 p.m) for all Internet Access Problems.
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1.17
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WOULD YOU COME TO MY HOUSE TO DO TROUBLESHOOTING FOR ME?
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No, as this is a plug and play service and not a residential product, all troubleshooting will be done through our experienced customer care line, 1-300-800-888(Working hours: Daily from 8.00 a.m. to 11.00 p.m).
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Cancellation of Service
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1.18
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HOW DO I TERMINATE OR CANCEL MY SERVICE?
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Hot Zone is a service offered in different packages (e.g. 1 day, 7 days, and 30 days). At the end of purchased packages, the services will be terminated. No actionis required.
If you want to terminate the service before the purchased duration ends, please call us at 1-300-800-888 (Working hours: Daily from 8.00 a.m.to 11.00 p.m.). However, no refund is made for unused portion of purchased service duration.
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1.19
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DO I HAVE TO PAY ANY PENALTIES?
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No, there are no penalties if you want to terminate the service earlier. However, no refund is made for unused portion of purchased service duration.
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Desktop Modem with WiFi
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What is the P1 W1MAX Desktop Modem with WiFi?
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The P1 W1MAX Desktop Modem with WiFi (DV-230) is an integrated and all-in-one single modem that supports Internet access and WiFi to allow multiple user sharing and voice service.
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What are the differences between the DS-300 Desktop Modem and the DV-230 Desktop Modem with WiFi?
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The DS-300 is designed to allow users to share the Internet connection by connecting to an external WiFi router. The DV-230 comes with a USB WiFi adaptor to enable connection sharing. Hence, an external WiFi router is not needed when using DV-230. In addition, the DV-230 is voice ready.
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What are the contents in the DV-230 package?
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The modem package contains the DV-230 Desktop Modem, UF-230G USB WiFi adaptor, power adapter, a LAN cable, and a quick user guide manual.
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What is the warranty period of the DV-230 Desktop Modem?
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A 1 year warranty is provided when you sign up a 12-month contract. The 2 year warranty is provided when you sign up 24-month contract.
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What are the documents required to subscribe?
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Individual
•Malaysian: One(1) photocopy of NRIC - both sides of NRIC on the same page.
•Non-Malaysian: One(1) photocopy of Passport - passport holder's name and passport number must be clearly seen.
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Company / Business
•One(1) photocopy of NRIC or Passport of Authorised Signatory AND
•One(1) photocopy of the certified document whichever applies, as listed below:
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Sole Proprietor
•Form A (Business Registration Certificate)
•Form D (Annual Renewal Certificate)
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Partnership
•Form A (Business Registration Certificate)
•Form B (Change in Particulars of Partners)
•Form D (Annual Renewal Certificate)
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Malaysian Company (Sdn. Bhd.)
•Form 9 (Certificate of Registration) OR
•Form 13 (Change of Registration Name)
•Form 24 (Return of Allotment of Share)
•Form 49 (Return Giving Particulars in Register of Directors
•Managers and Secretaries, and Changes of Particulars)
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Malaysian Company (Berhad)
•Form 8
•Form 23
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Foreign Company
•Form 79 (Return by Foreign Company Giving Particulars of Directors and Changes of Particulars)
•Form 80 or 80A (Statutory Declaration by Agent of Foreign Company)
•Form 83 or 83A (Certificate of Registration of Foreign Company) OR Certificate of Incorporation
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Professional
•Documents confirming registration of Individual Professionals
•Certificate of Affiliation issued by the relevant professional bodies
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Association / Club / Society
•Rules and Regulations or By-laws
•Resolution / Minutes of Meetings passed by the Committee or other governing body which must
•all be in accordance with the Rules and Regulations or By-laws. The Minutes of Meetings must
•be signed by the Secretary and confirmed by the Chairman or President of the Association / Club / Society
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Government (Federal / State / Local / Statutory Authorities)
•A Letter of Introduction from the relevant financial authority such as the Treasury or State Financial Officer
•Resolution / Minutes of Meetings passed by the Committee or other governing body which must
•all be in accordance with the Rules and Regulations or By-laws. The Minutes of Meetings must
•be signed by the Secretary and confirmed by the Chairman or President of the Association/ Club / Society
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What is the voice port for?
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The DV-230 Desktop Modem is voice ready. The phone port is for a normal phone connection. However, voice services are not currently available.
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I am an existing DS-300 owner. I like the DV-230. Can I change my DS-300 Desktop Modem to the DV-230 Desktop Modem with WiFi?
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Yes, you can! Existing P1 W1MAX customers with the DS-300 can upgrade to DV-230 by purchasing a unit at RM 399 at the P1 P@ddock. The P1 P@ddock representative will transfer your service to the new DV-230 accordingly.
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What is the WiFi specification on DV-230 Desktop Modem?
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The DV-230 is compatible with IEEE 802.11 b/g standards.
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Can I plug in other USB WiFi adaptors?
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No, the DV-230 only supports the UF-230G USB WiFi adaptor supplied in the modem package. Plugging in other USB devices might damage the device and void the warranty.
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Can I use the UF-230G USB WiFi adapter on other computers which do not have WiFi?
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No, the UF-230G USB WiFi adaptor is only supported on the DV-230. Plugging it into a desktop or a notebook might damage and void the warranty of the UF-230G USB WiFi adaptor.
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Can the DV-230 be powered by the USB port?
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No, the DV-230 must be powered by the supplied power adaptor. The USB port on DV-230 is designed to support the UF-230G USB WiFi adaptor only.
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How far can the WiFi on the DV-230 cover?
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The DV-230 WiFi connection can support up to 20 meters in open areas depending on environmental factors (e.g. walls, location of the WiFi-enabled computers, etc).
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How many people can share the Internet connection via the WiFi connection on DV-230 Desktop Modem?
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Depending on the P1 W1MAX package you’re on, the Internet connection can be shared between 2 to 8 computers. The higher speed package you subscribe to, the more people can share the same Internet connection.
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What networking features does DV-230 support?
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The DV-230 supports Port Forwarding, Dynamic Domain Name Service (DDNS), DHCP IP Configuration, and WiFi configuration.
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How do I access the DV-230 configuration page?
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Open any internet browser on your computer and key in the URL http://10.1.1.254. The DV-230 web-based login page will appear. The default login username is admin and login password is admin123. Users can change the default login password after successful login.
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How can I secure my WiFi connection on the DV-230?
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You can change your SSID and WEP key.
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Where can I change the WiFi SSID and WEP key?
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You can change the WiFi SSID and WEP key at http://10.1.1.254. The DV-230 web-based login page will appear. The default login username is admin and login password is admin123. Users can change the default WiFi SSID and the default WEP Key.
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Does the DV-230 support other WiFi security modes?
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Yes. The DV-230 can support WPA, WPA2, WPA-PSK and more.
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How do I optimise my WiFi connection speed?
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How do I reset the DV-230 to factory default settings?
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The back of the modem has a reset button. You need to use a small pin to hold the reset button about 10 seconds before taking out your pin. The DV-230 will auto restart itself after this.
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All the 3 LEDs on my DV-230 are blinking continuously. What’s wrong?
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P1 is currently upgrading the firmware on your DV-230. This upgrade usually takes about 5 minutes. Once the upgrade is complete, the DV-230 will restart itself. Don’t worry, you can still surf the Internet while your modem is being upgraded.
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General
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WHAT IS WIGGY?
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WIGGY is a pocket-sized, fun and portable wireless broadband modem designed for mobility and high-speed connections.
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WHERE CAN I USE WIGGY?
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You can use your WIGGY to access to the Internet at any place where the P1 W1MAX service is available.
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WHAT DO I NEED TO USE WIGGY?
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You will need either a Microsoft Windows XP or Vista computer with a USB port. WIGGY is fully plug & play compliant. It also self-installs everything you need to get your connection up and running!
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CAN I USE IT ON MY APPLE MACOS COMPUTER?
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Currently, WIGGY does not support MacOS computers. Mac Fans, we hear you, and we are working on getting WIGGY to be MacOS compatible.
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WHAT ARE THE CONTENTS IN THE WIGGY PACKAGE?
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The WIGGY tin box will contain the WIGGY portable modem and a User Guide Manual.
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ARE THERE ANY P1 SELF CARE ACCOUNTS FOR WIGGY?
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P1 W1MAX WIGGY plan customers will be able to create their own P1 Self Care account here. You just need the serial number printed on your WIGGY and your IC or Business Registration Number to create an account.
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Plans & Packages
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HOW MANY PLANS ARE THERE FOR WIGGY?
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We have two different plans so you can choose the one that best fits your needs – WIGGY (up to 10Mbps) and WIGGY 69 (up to 800kbps).
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WHAT IS THE DOWNLOAD SPEED OF WIGGY 69?
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WIGGY 69 supports up to 800kbps download (DL) speed.
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WHAT IS THE UPLOAD SPEED OF WIGGY 69?
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WIGGY 69 supports up to 300kbps upload (UL) speed.
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HOW LONG WILL I BE COVERED UNDER THE WARRANTY?
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The WIGGY Portable Modem carries a 1 Year warranty regardless of the contract period.
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WILL I GET A FREE WIGGY MODEM IF I SUBSCRIBE TO THE WIGGY / WIGGY 69 PLAN?
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Yes, you will get a free WIGGY modem if you subscribe to a 24-month plan.
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WHAT IS THE DIFFERENCE BETWEEN THE PERSONAL AND BUSINESS WIGGY PLANS?
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There is no difference between the Personal and Business WIGGY plan. The only difference is the supporting documents that customers need to provide.
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DO I GET RM5 HARDCOPY BILL FOR FREE WITH THE BUSINESS PACKAGE?
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No. The RM5 hardcopy is chargeable should WIGGY/ WIGGY 69 Business customers opt for a hardcopy bill. Only Office plan customers will get the hardcopy bill for free.
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I WOULD LIKE TO SUBSCRIBE TO WIGGY. WHAT ARE THE PAYMENT OPTIONS FOR UPFRONT PAYMENT AT PC FAIR AND/OR WITH RESELLERS?
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Payment can be made either by cash or credit card.
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Subscription
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WHAT IS THE MAIN DIFFERENCE BETWEEN WIGGY PORTABLE MODEM AND DS-300 SHARED MODEM?
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WIGGY is designed for portability and personal on-the-go use, while the Home and Office plan with the DS-300 shared modem is designed for connection sharing at a fixed location.
WIGGY is USB-powered while the DS-300 shared modem requires a power outlet.
WIGGY has one plan only (12-month, up to 10Mbps) while the DS-300 shared modem Home/Office package has various plans to cater for different contract durations (12-month or 24-month), download speeds (400kbps, 1.2Mbps, 2.4Mbps) and usage (5GB, 20GB, 40GB).
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CAN I CONVERT FROM THE HOME/OFFICE PLAN TO WIGGY/WIGGY 69?
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No, you cannot. WIGGY/WIGGY 69 is designed for on-the-go users while the Home and Office plans are designed for sharing an Internet connection with multiple users.
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IS THERE A LIMIT TO THE NUMBER OF WIGGY PLANS I CAN SUBSCRIBE TO FOR PERSONAL AND BUSINESS?
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Customers can only subscribe to one (1) Personal plan. There is no limit for Business plans.
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WHAT IS THE PENALTY IF I WANT TO TERMINATE THE CONTRACT BEFORE IT ENDS?
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The early contract termination penalty fee is RM999.
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IF I AM AN EXISTING WIGGY CUSTOMER, CAN I DOWNGRADE TO WIGGY 69?
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You will need to wait until your contract ends before you can downgrade to WIGGY 69.
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IF I SUBSCRIBE TO WIGGY 69 NOW, CAN I UPGRADE TO WIGGY LATER?
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Yes, you can upgrade to a higher plan at any time!
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What are the documents required to subscribe?
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| 1 |
Individual
•Malaysian: One(1) photocopy of NRIC - both sides of NRIC on the same page.
•Non-Malaysian: One(1) photocopy of Passport - passport holder's name and passport number must be clearly seen.
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| 2 |
Company / Business
•One(1) photocopy of NRIC or Passport of Authorised Signatory AND
•One(1) photocopy of the certified document whichever applies, as listed below:
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Sole Proprietor
•Form A (Business Registration Certificate)
•Form D (Annual Renewal Certificate)
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Partnership
•Form A (Business Registration Certificate)
•Form B (Change in Particulars of Partners)
•Form D (Annual Renewal Certificate)
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Malaysian Company (Sdn. Bhd.)
•Form 9 (Certificate of Registration) OR
•Form 13 (Change of Registration Name)
•Form 24 (Return of Allotment of Share)
•Form 49 (Return Giving Particulars in Register of Directors
•Managers and Secretaries, and Changes of Particulars)
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Malaysian Company (Berhad)
•Form 8
•Form 23
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Foreign Company
•Form 79 (Return by Foreign Company Giving Particulars of Directors and Changes of Particulars)
•Form 80 or 80A (Statutory Declaration by Agent of Foreign Company)
•Form 83 or 83A (Certificate of Registration of Foreign Company) OR Certificate of Incorporation
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Professional
•Documents confirming registration of Individual Professionals
•Certificate of Affiliation issued by the relevant professional bodies
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Association / Club / Society
•Rules and Regulations or By-laws
•Resolution / Minutes of Meetings passed by the Committee or other governing body which must
•all be in accordance with the Rules and Regulations or By-laws. The Minutes of Meetings must
•be signed by the Secretary and confirmed by the Chairman or President of the Association/ Club / Society
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Government (Federal / State / Local / Statutory Authorities)
•A Letter of Introduction from the relevant financial authority such as the Treasury or State Financial Officer
•Resolution / Minutes of Meetings passed by the Committee or other governing body which must
•all be in accordance with the Rules and Regulations or By-laws. The Minutes of Meetings must
•be signed by the Secretary and confirmed by the Chairman or President of the Association/ Club / Society
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Service & Performance
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HOW FAST DOES WIGGY GO?
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WIGGY supports up to 10Mbps. The speed is on a best effort basis.
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HOW FAST DOES WIGGY 69 GO?
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WIGGY 69 can go up to 800kbps. The speed is on a best effort basis.
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WILL I BE ABLE TO GET 10MBPS with WIGGY?
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The download speed can go up to 10Mbps for WIGGY. The download speed can go up to 10Mbps. The broadband service is provided on a shared basis among all users. The Internet user experience and average online speed is dependent on a few external factors including, but not limited to, user location, distance from the communication towers, the number of concurrent users, user computer hardware and software, and the source of traffic (visited websites).
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WILL I BE ABLE TO GET 10MBPS with WIGGY 69?
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WIGGY 69 can reach a maximum of 800kbps. The broadband service is provided on a shared basis among all users. The Internet user experience and average online speed is dependent on a few external factors including, but not limited to, user location, distance from the communication towers, the number of concurrent users, user computer hardware and software, and the source of traffic (visited websites).
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WHAT ARE THE AVERAGE SPEEDS OF WIGGY?
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On average, WIGGY will have 1Mbps to 3Mbps download and 300kbps to 1Mbps upload speeds. During non-peak hours, you will experience higher speeds.
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WHAT ARE THE AVERAGE SPEEDS OF WIGGY 69?
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You will be able to get a maximum of 800kbps download and 300kbps upload with the WIGGY 69 plan.
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CAN WIGGY SUPPORT PORT FORWARDING?
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WIGGY does not require port forwarding as it relies on Windows (Vista/XP) to manage its network connection. Port forwarding only exists on routers and similar systems.
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I AM INSIDE THE COVERAGE AREA BUT I AM GETTING EITHER A WEAK SIGNAL OR NO SIGNAL AT ALL. WHY?
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The actual coverage depends on the exact location and is subject to signal availability.
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DO I HAVE TO PLACE WIGGY NEAR TO A WINDOW?
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If you’re inside a building (e.g. basement), you might get a weak signal. Moving near windows or open areas allow for the best signal quality.
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IS THE DS-300 SHARED MODEM OR THE WIGGY PORTABLE MODEM MORE POWERFUL?
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The DS-300 shared modem is more powerful since it is designed for higher performance to allow users to share the connection by connecting to a WiFi router. WIGGY is designed to support surfing on-the-go without any power adapters. WIGGY is USB-powered modem.
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I SUSPECT MY WIGGY IS FAULTY. CAN YOU GET SOMEONE TO CHECK ON MY WIGGY OR SEND A REPLACEMENT UNIT TO ME?
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Please contact us at 1-300-800-888 (8.00am – 11.00pm daily). The P1 CareLine will assist you accordingly.
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Installation
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DO I NEED TO DOWNLOAD ANY SOFTWARE FROM THE INTERNET TO USE THE PORTABLE MODEM?
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No, the software is supplied inside the Portable Modem. You only need to plug in the Portable Modem and wait for the software installation prompt to proceed.
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HOW DO I INSTALL THE PORTABLE MODEM?
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The Portable Modem is plug and play compliant. Once plugged into the USB port on your computer or laptop, you will be prompted to install the P1 Connection Manager. You will be able to experience the world of P1 W1MAX within 4 clicks during the installation phase.
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WHEN I FINISHED THE INSTALLATION PROCESS, DO I NEED TO CONFIGURE THE PORTABLE MODEM OR CONNECTION MANAGER TO USE IT?
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The Portable Modem supports Microsoft Windows plug and play. To use, you are not required to configure the Portable Modem or Connection Manager as it has already been preconfigured for you. Users are advised to position their Portable Modem vertically for better signal reception.
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How To Use
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HOW DO I USE MY PORTABLE MODEM?
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Just insert it into the USB port on the laptop or computer to use. It is just that easy!
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WHY ARE THERE LIGHTS BLINKING ON MY MODEM?
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If you’ve just plugged in your Portable Modem, give it a few moments for the connection manager to launch itself. The lights should be blinking in the following order:
a. Red light on - When you power up the Portable Modem
b. Red light blinking very fast – Searching for P1 W1MAX coverage
c. Red light turns to Blue light – Connected to P1 W1MAX service
d. Blue light blinking every 2 seconds - Portable Modem is transmitting and receiving data
Note: If the Blue light does not stabilise after a few minutes, the service may not be available in that area. Try moving around different areas of the house/apartment, preferably near a window.
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WHAT ARE THE THINGS I SHOULD NOT DO, WHEN USING THE PORTABLE MODEM?
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Avoid close contact with electrical devices or appliances that generate radio frequency signals. Keep away from heat, fire and moisture. Always ensure that the WIGGY Portable Modem is used within the operating temperature (between 0°c - 50°c). Do no use excessive force when connecting WIGGY to the USB port on your computer or laptop.
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CAN I CHANGE MY CONNECTION MANAGER SKIN?
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Yes you can. There are 3 skin selections that you can choose from. They are:
- Aurora (default skin)
- Sunset
- Midnight
You can change them at the P1 W1MAX Connection Manager Menu button.
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WOULD I BE ABLE TO UPDATE THE P1 W1MAX CONNECTION MANAGER?
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Yes, you can update your P1 W1MAX Connection Manager. Double click on the system tray icon labeled P1 W1MAX Connection Manager. Click on the Menu button and then click on Check for Updates.
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WOULD I BE ABLE TO KEEP A LOG OF MY INTERNET USAGE?
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Yes, you can. The information stored in the log contains the time of access, the duration of access, and the amount of data usage.
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Fair Usage
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IS THERE A LIMIT ON MY USAGE ON WIGGY?
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Our Fair Usage Policy allows for 10GB of usage for WIGGY. To reach 10GB of data usage, a customer will need to achieve one of the following:
- Send/receive 2 million plain text emails at (at 5 kb per email)
- Download/Upload/Send 3,000 songs (at 3Mb per song)
- Download/Upload/Send 15 movies (at 700Mb per movie)
- Surf more than 28,000 web pages (on an average of 350 kb per webpage)
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IS THERE A LIMIT ON MY USAGE ON WIGGY 69?
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Our Fair Usage Policy allows for 5GB of usage for WIGGY 69. To reach 5GB of data usage, a customer will need to achieve one of the following:
- Send/receive 1 million plain text emails at (at 5 kb per email)
- Download/Upload/Send 1,500 songs (at 3Mb per song)
- Download/Upload/Send 7 movies (at 700Mb per movie)
- Surf more than 14,000 web pages (on an average of 350 kb per webpage)
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IS THE USAGE LIMIT INCLUSIVE OF DOWNLOADS AND UPLOADS?
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Yes, the usage is calculated as a total of downloads and uploads.
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WHAT WILL HAPPEN I EXCEED 5GB A MONTH for WIGGY 69?
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No worries. There is no additional charge if you exceed the 5GB. However, the download and upload speeds will be reduced. At the beginning of your billing cycle month, the peak speeds will return to the originally subscribed speed.
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WHAT WILL HAPPEN I EXCEED 10GB IN A MONTH?
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No worries. There is no additional charge if you exceed 10GB. However, the download and upload speeds will be reduced. At the beginning of your billing cycle month, the peak speeds will return to the originally subscribed speed.
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IS THE USAGE LIMIT INCLUSIVE OF DOWNLOADS AND UPLOADS?
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Yes, the usage is calculated as a total of downloads and uploads.
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WHAT IS THE AVERAGE SPEED OF WIGGY 69?
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On average, WIGGY 69 will have 600kbps to 700kbps download speeds. During non-peak hours, you will experience higher speeds.
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General
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WHAT IS P1 W1MAX?
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P1 is one of the pioneers to launch WiMAX services (called P1 W1MAX) on the 2.3 GHz band in the world, and the FIRST in Malaysia, to bring WiMAX to your doorstep!
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WHAT IS UNIQUE ABOUT P1 W1MAX COMPARED TO OTHER WIFI SERVICES?
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WiMAX and WiFi are both wireless broadband access technologies. However, both standards are aimed at dif | | | | | |