Information

1.1  WHERE CAN I GET INFORMATION ABOUT THE SERVICE?   Online • www.p1.com.my Phone • 1-300-800-888 (Working hours: Daily from 8.00 a.m. to 11.00p.m)

1.2  WHERE CAN I FIND COVERAGE FOR THIS WiFi SERVICE?   Currently, we have identified and selected these places. More will come in the very near future, so stay tuned!

Registration

1.3  WHO IS ELIGIBLE TO REGISTER?   Individuals with valid IC or passport number and a valid hand phone number are eligible to subscribe for the services. 1.4  HOW DO I REGISTER?   Please follow the simple online registration flow here and you will be surfing in a matter of a few minutes. 1.5  WHAT DO I NEED TO REGISTER?   All you need is an Internet connection and a WiFi-enabled laptop, PC, or PDA. 1.6  WHAT DO I GET WHEN I REGISTER?   You will get your user ID and password (sent via SMS to your registered phone number) at the end of the registration.

Package

1.7  WHAT PACKAGES ARE AVAILABLE?   Do check out our latest, exciting packages here! 1.8  WHAT SPEEDS DO I GET?   Users will be able to enjoy the maximum speeds offered by the P1 access points. The available speeds will be distributed evenly among the number of users associated on to that particular access point gateway. 1.9  WHAT DOES IT MEAN, UNLIMITED?   Unlimited means users can login to the service for unlimited number of time within the subscribed package duration (e.g. 24 hours a day). However, there will be an acceptable use and fair usage policy where unusually high data transfer rates will not be allowed in order to ensure optimal service quality and fairness to all users.

Devices

1.10  WHAT DEVICE DO I NEED?   All you need to have is any device that supports 802.11b or 802.11g wireless LAN access. This could be your notebook, and etc. 1.11 DO YOU OFFER ANY OTHER DEVICE?   No, P1 does not require any other device to enjoy the services.

Usage -- Internet Access

1.12  IS IT FASTER THAN DIAL UP? ISDN? ADSL?   P1 Hot Zone is faster than normal Dial up (56Kbps) and ISDN Dial up (128Kbps). The speeds are equivalent to speeds offered by other ADSL providers but with the added advantage of Nomadic capabilities (no wire installations). 1.13 CAN I USE THE SERVICE ANYWHERE?   No, you need to be in a dedicated P1 Hot Zone area. P1 will be constantly adding new sites. Therefore, please keep checking www.p1.com.my for the latest Hot Zone additions. The latest Hot Zone coverage can be found here. 1.14 CAN I USE THE SERVICE INSIDE MY HOUSE?   The service is designed to be used in public areas, and not to be used in homes.

Maintenance

1.15  WHERE DO I CHANGE MY USER ID AND PASSWORD?   You will be able to change your password via the online Self-Care.

Support

1.16  I HAVE TROUBLE WITH ACCESSING THE INTERNET. WHO DO I CALL?   You may call us at 1-300-800-888 (Working hours: Daily from 8.00 a.m. to 11.00 p.m) for all Internet Access Problems. 1.17  WOULD YOU COME TO MY HOUSE TO DO TROUBLESHOOTING FOR ME?   No, as this is a plug and play service and not a residential product, all troubleshooting will be done through our experienced customer care line, 1-300-800-888(Working hours: Daily from 8.00 a.m. to 11.00 p.m).

Cancellation of Service

1.18  HOW DO I TERMINATE OR CANCEL MY SERVICE?   Hot Zone is a service offered in different packages (e.g. 1 day, 7 days, and 30 days). At the end of purchased packages, the services will be terminated. No actionis required. If you want to terminate the service before the purchased duration ends, please call us at 1-300-800-888 (Working hours: Daily from 8.00 a.m.to 11.00 p.m.). However, no refund is made for unused portion of purchased service duration. 1.19 DO I HAVE TO PAY ANY PENALTIES?   No, there are no penalties if you want to terminate the service earlier. However, no refund is made for unused portion of purchased service duration.

Desktop Modem with WiFi

•  What is the P1 W1MAX Desktop Modem with WiFi?   • The P1 W1MAX Desktop Modem with WiFi (DV-230) is an integrated and all-in-one single modem that supports Internet access and WiFi to allow multiple user sharing and voice service.   •  What are the differences between the DS-300 Desktop Modem and the DV-230 Desktop Modem with WiFi?   • The DS-300 is designed to allow users to share the Internet connection by connecting to an external WiFi router. The DV-230 comes with a USB WiFi adaptor to enable connection sharing. Hence, an external WiFi router is not needed when using DV-230. In addition, the DV-230 is voice ready.   •  What are the contents in the DV-230 package?   • The modem package contains the DV-230 Desktop Modem, UF-230G USB WiFi adaptor, power adapter, a LAN cable, and a quick user guide manual.   •  What is the warranty period of the DV-230 Desktop Modem?   • A 1 year warranty is provided when you sign up a 12-month contract. The 2 year warranty is provided when you sign up 24-month contract.   •  What are the documents required to subscribe?   1 Individual   •Malaysian: One(1) photocopy of NRIC - both sides of NRIC on the same page.   •Non-Malaysian: One(1) photocopy of Passport - passport holder's name and passport number must be clearly seen. 2 Company / Business   •One(1) photocopy of NRIC or Passport of Authorised Signatory AND   •One(1) photocopy of the certified document whichever applies, as listed below: Sole Proprietor   •Form A (Business Registration Certificate)   •Form D (Annual Renewal Certificate) Partnership   •Form A (Business Registration Certificate)   •Form B (Change in Particulars of Partners)   •Form D (Annual Renewal Certificate) Malaysian Company (Sdn. Bhd.)   •Form 9 (Certificate of Registration) OR   •Form 13 (Change of Registration Name)   •Form 24 (Return of Allotment of Share)   •Form 49 (Return Giving Particulars in Register of Directors   •Managers and Secretaries, and Changes of Particulars) Malaysian Company (Berhad)   •Form 8   •Form 23 Foreign Company   •Form 79 (Return by Foreign Company Giving Particulars of Directors and Changes of Particulars)   •Form 80 or 80A (Statutory Declaration by Agent of Foreign Company)   •Form 83 or 83A (Certificate of Registration of Foreign Company) OR Certificate of Incorporation Professional   •Documents confirming registration of Individual Professionals   •Certificate of Affiliation issued by the relevant professional bodies Association / Club / Society   •Rules and Regulations or By-laws   •Resolution / Minutes of Meetings passed by the Committee or other governing body which must   •all be in accordance with the Rules and Regulations or By-laws. The Minutes of Meetings must   •be signed by the Secretary and confirmed by the Chairman or President of the Association / Club / Society Government (Federal / State / Local / Statutory Authorities)   •A Letter of Introduction from the relevant financial authority such as the Treasury or State Financial Officer   •Resolution / Minutes of Meetings passed by the Committee or other governing body which must   •all be in accordance with the Rules and Regulations or By-laws. The Minutes of Meetings must   •be signed by the Secretary and confirmed by the Chairman or President of the Association/ Club / Society   •  What is the voice port for?   • The DV-230 Desktop Modem is voice ready. The phone port is for a normal phone connection. Find out more about P1 VOICE services here.   •  I am an existing DS-300 owner. I like the DV-230. Can I change my DS-300 Desktop Modem to the DV-230 Desktop Modem with WiFi?   • Yes, you can! Existing P1 W1MAX customers with the DS-300 can upgrade to DV-230 by purchasing a unit at RM 399 at the P1 P@ddock. The P1 P@ddock representative will transfer your service to the new DV-230 accordingly.   •  What is the WiFi specification on DV-230 Desktop Modem?   • The DV-230 is compatible with IEEE 802.11 b/g standards.   •  Can I plug in other USB WiFi adaptors?   • No, the DV-230 only supports the UF-230G USB WiFi adaptor supplied in the modem package. Plugging in other USB devices might damage the device and void the warranty.   •  Can I use the UF-230G USB WiFi adapter on other computers which do not have WiFi?   • No, the UF-230G USB WiFi adaptor is only supported on the DV-230. Plugging it into a desktop or a notebook might damage and void the warranty of the UF-230G USB WiFi adaptor.   •  Can the DV-230 be powered by the USB port?   • No, the DV-230 must be powered by the supplied power adaptor. The USB port on DV-230 is designed to support the UF-230G USB WiFi adaptor only.   •  How far can the WiFi on the DV-230 cover?   • The DV-230 WiFi connection can support up to 20 meters in open areas depending on environmental factors (e.g. walls, location of the WiFi-enabled computers, etc).   •  How many people can share the Internet connection via the WiFi connection on DV-230 Desktop Modem?   • Depending on the P1 W1MAX package you’re on, the Internet connection can be shared between 2 to 8 computers. The higher speed package you subscribe to, the more people can share the same Internet connection.   •  What networking features does DV-230 support?   • The DV-230 supports Port Forwarding, Dynamic Domain Name Service (DDNS), DHCP IP Configuration, and WiFi configuration.   •  How do I access the DV-230 configuration page?   • Open any internet browser on your computer and key in the URL http://10.1.1.254. The DV-230 web-based login page will appear. The default login username is admin and login password is admin123. Users can change the default login password after successful login.   •  How can I secure my WiFi connection on the DV-230?   • You can change your SSID and WEP key.   •  Where can I change the WiFi SSID and WEP key?   • You can change the WiFi SSID and WEP key at http://10.1.1.254. The DV-230 web-based login page will appear. The default login username is admin and login password is admin123. Users can change the default WiFi SSID and the default WEP Key.   •  Does the DV-230 support other WiFi security modes?   • Yes. The DV-230 can support WPA, WPA2, WPA-PSK and more.   •  How do I optimise my WiFi connection speed?   • Please refer to the power saving settings in the P1 W1MAX DV-230 Troubleshooting Guide for more details.   •  How do I reset the DV-230 to factory default settings?   • The back of the modem has a reset button. You need to use a small pin to hold the reset button about 10 seconds before taking out your pin. The DV-230 will auto restart itself after this.   •  All the 3 LEDs on my DV-230 are blinking continuously. What’s wrong?   • P1 is currently upgrading the firmware on your DV-230. This upgrade usually takes about 5 minutes. Once the upgrade is complete, the DV-230 will restart itself. Don’t worry, you can still surf the Internet while your modem is being upgraded.

General

•   WHAT IS W1GGY?   • W1GGY is a pocket-sized, fun and portable wireless broadband modem designed for mobility and high-speed connections.   •   WHERE CAN I USE W1GGY?   • You can use your W1GGY to access to the Internet at any place where the P1 W1MAX service is available.   •   WHAT DO I NEED TO USE W1GGY?   • You will need either a Microsoft Windows XP or Vista computer with a USB port. W1GGY is fully plug & play compliant. It also self-installs everything you need to get your connection up and running!   •   CAN I USE IT ON MY APPLE MACOS COMPUTER?   • Currently, W1GGY does not support MacOS computers. Mac Fans, we hear you, and we are working on getting W1GGY to be MacOS compatible.   •   WHAT ARE THE CONTENTS IN THE W1GGY PACKAGE?   • The W1GGY tin box will contain the W1GGY portable modem and a User Guide Manual.   •   ARE THERE ANY P1 SELF CARE ACCOUNTS FOR W1GGY?   • P1 W1MAX W1GGY plan customers will be able to create their own P1 Self Care account here. You just need the serial number printed on your W1GGY and your IC or Business Registration Number to create an account.

Plans & Packages Contractual Plans (Before 1st April 2010)

•   HOW MANY PLANS ARE THERE FOR W1GGY?   • We have two different plans so you can choose the one that best fits your needs – W1GGY (up to 10Mbps) and W1GGY 69 (up to 800kbps).   •   WHAT IS THE DOWNLOAD SPEED OF W1GGY 69?   • W1GGY 69 supports up to 800kbps download (DL) speed.   •   WHAT IS THE UPLOAD SPEED OF W1GGY 69?   • W1GGY 69 supports up to 300kbps upload (UL) speed.   •   HOW LONG WILL I BE COVERED UNDER THE WARRANTY?   • The W1GGY Portable Modem carries a 1 Year warranty regardless of the contract period.   •   WILL I GET A FREE W1GGY MODEM IF I SUBSCRIBE TO THE W1GGY / W1GGY 69 PLAN?   • Yes, you will get a free W1GGY modem if you subscribe to a 24-month plan.   Modem Rental Plans (2nd APRIL 2010– PRESENT)   •   WHAT ARE THE W1GGY 59, 89, 129 PLANS?   • The W1GGY 59, 89 and 129 plans are new postpaid portable broadband plans by P1. The numbers corresponds to the monthly charge of each plan (eg. The W1GGY 89 plan corresponds to an RM89 monthly fee etc.) The new W1GGY plans offer better value for money with amongst the industry's highest data usage allowances of up to 20GB with speeds up to 3Mbp depending on the plan you subscribe to. In addition, all W1GGY plans do not tie you in with a contract, you are free to discontinue the service anytime you like. In addition, the W1GGY modem is provided for FREE.   •  WHAT HAPPENED TO THE W1GGY 69 AND W1GGY 149 PLAN?   • The W1GGY 69 and W1GGY 149 plans have been discontinued and replaced with the W1GGY 59, 89 and 129 plans. The new plans provide better value and affordability with amongst the highest data usage in the industry.   •  I'M AN EXISTING W1GGY 69 OR W1GGY. CAN I CHANGE TO W1GGY 59/89/129?   • Unfortunately no, it is not possible to switch plans as they have completely different modem ownership schemes.   •  HOW MUCH DO I HAVE TO PAY UPFRONT TO SUBSCRIBE TO THE NEW W1GGY POSTPAID PLANS?   • A registration fee of RM100 is required when you sign-up for any of the W1GGY plan. For foreigners residing in Malaysia, a deposit for RM300 is required.   •  I'M A FOREIGNER RESIDING IN MALAYSIA, WHY IS THE RM300 REQUIRED? AND IS IT REFUNDABLE?   • The RM300 is a deposit required for foreigners. The amount will be refunded once the service has been terminated and all outstanding payments have been made.   •  WHAT DO I NEED TO PAY ON MY FIRST BILL?   • You will need to pay the one-time Registration Fee, one-time Activation Fee (waived for W1GGY 89 and 129 plans), prorated monthly subscription fee, 1 full-month monthly subscription fee. Your upfront payment will offset your 1st bill balance.   •  IS THE UPFRONT PAYMENT REFUNDABLE?   • The upfront payment is refundable if the service is terminated within the COP (Cooling Off Period).   •  WHAT DOES IT MEAN BY "NO CONTRACT"?   • Simply put, there are no contract tie-ins with the new W1GGY plans. You can decide to discontinue your W1GGY subscription at anytime so long as you inform P1 at least 30 days in advance. Upon termination, you will be required to return the W1GGY modem. In fact, for modems returned in good working condition, we will rebate RM50 to the subscriber's final bill. There are no termination charges or penalty fees should you decide to discontinue your W1GGY subscription.   •  Is THE 7-DAY COP (COOLING OFF PERIOD) APPLICABLE TO THESE PLANS?   • Yes it is. 7 days from the registration date, you can decide to discontinue the service and return the rented W1GGY USB modem. P1 will refund the full upfront payment back to customer.   •  DO I GET THE RM50 REBATE IF I RETURN THE W1GGY USB MODEM WITHIN THE 7-DAY COP (COOLING OFF PERIOD)?   • No, if you terminate the service within the 7-day COP (Cooling Off Period), P1 will refund the RM100 upfront payment. The rented W1GGY USB modem must be returned for you to get the RM100.   •  WHAT IS THE MODEM RENTAL?   • For all W1GGY postpaid plans, the W1GGY USB modem is provided on a rental basis, currently the rental is FREE.   •  HOW LONG IS THE MODEM RENTAL FREE FOR?   • The modem rental will be free throughout the duration of the service subscription for the particular device. P1 may charge additional rental fees for other devices.   •  WHY A MODEM RENTING SCHEME? WHAT BENEFIT DO I GET OUT OF IT?   • Providing the modem on a rental basis allow you to save as you don't have to purchase a modem outright. In addition to this, you enjoy a product lifetime warranty for the modem. For the duration of the service subscription, defective modems will be replaced on a one-on-one basis. On top of that, the modem rental is currently FREE. If you choose to discontinue your service and return the W1GGY USB modem in good working condition, you will receive a RM50 rebate off your last monthly bill.   •  IS THERE WARRANTY PROVIDED FOR THE RENTED MODEM?   • Yes there is. P1 will cover the rented modem for any defects for the duration of your service subscription. So long as you are an active W1GGY subscriber your modem will be covered under P1's warranty. Defected modems will be replaced on a one-to-one basis.   •  WHAT HAPPENS TO THE MODEM WHEN I DISCONTINUE THE SERVICE?   • You will be required to return the W1GGY USB modem in good working condition to an authorised P1 service centre. You will receive a RM50 modem rebate in your last bill for returning the modem to P1 upon discontinuation of service.   •  WHAT IS THE RM50 MODEM RETURN REBATE?   • Should you choose to discontinue your subscription with P1, you are required to return the rented W1GGY USB modem. Upon receipt of the device in good working condition P1 will rebate RM50 off your last bill. Please note that the rebate only applies after the 7-day COP (Cooling Off Period). Should you discontinue your subscription within the COP (Cooling Off Period), P1 will refund the upfront payment.   •  WHAT IF I LOSE THE RENTED MODEM?   • You are responsible to ensure that the modem is in good working condition at all times. You will incur a modem replacement fee of RM199 for lost or permanently damaged modem caused by abuse and/or abnormal use.   •  CAN I CHANGE PLANS FROM W1GGY 59 TO W1GGY 89/W1GGY 129?   • Yes, absolutely. Please call 1-300-800-888.   •  CAN I CHANGE PLANS FROM W1GGY 89/W1GGY 129 TO W1GGY 59?   • Yes, you can. However, a RM60 activation fee applies if you change to the W1GGY 59 plan from either the W1GGY 89 or W1GGY 129 within 60 days of your original registration date. If you have exceeded 60 days of service, there is no charge when you change your plan from W1GGY 89 / 129 to W1GGY 59.   •  SINCE THE PLAN HAS NO CONTRACT, CAN I TRANSFER OWNERSHIP OF THE ACCOUNT TO SOMEONE ELSE?   • Unfortunately no, the plan is registered under the subscribers name and is not transferable.   •  I'M A W1GGY PREPAID USER, CAN I SWITCH TO W1GGY POSTPAID?   • Unfortunately no, it is not possible to switch plans as they have completely different modem ownership schemes.

Subscription

•   WHAT IS THE MAIN DIFFERENCE BETWEEN W1GGY PORTABLE MODEM AND DS-300 SHARED MODEM?   • W1GGY is designed for portability and personal on-the-go use, while the Home and Office plan with the DS-300 shared modem is designed for connection sharing at a fixed location. W1GGY is USB-powered while the DS-300 shared modem requires a power outlet.   •   CAN I CONVERT FROM THE HOME/OFFICE PLAN TO W1GGY/W1GGY 69?   • No, you cannot. W1GGY/W1GGY 69 is designed for on-the-go users while the Home and Office plans are designed for sharing an Internet connection with multiple users.   •   IS THERE A LIMIT TO THE NUMBER OF W1GGY PLANS I CAN SUBSCRIBE TO FOR PERSONAL AND BUSINESS?   • Customers can only subscribe to one (1) Personal plan. There is no limit for Business plans.   •  CAN I DOWNGRADE FROM A HIGHER W1GGY PLAN TO A LOWER W1GGY PLAN?   • You will need to wait until your contract ends before you can downgrade to W1GGY 69.   •   IF I SUBSCRIBE TO W1GGY 69 NOW, CAN I UPGRADE TO W1GGY LATER?   • Yes, you can upgrade to a higher plan at any time!   •  What are the documents required to subscribe?   1 Individual   •Malaysian: One(1) photocopy of NRIC - both sides of NRIC on the same page.   •Non-Malaysian: One(1) photocopy of Passport - passport holder's name and passport number must be clearly seen. 2 Company / Business   •One(1) photocopy of NRIC or Passport of Authorised Signatory AND   •One(1) photocopy of the certified document whichever applies, as listed below: Sole Proprietor   •Form A (Business Registration Certificate)   •Form D (Annual Renewal Certificate) Partnership   •Form A (Business Registration Certificate)   •Form B (Change in Particulars of Partners)   •Form D (Annual Renewal Certificate) Malaysian Company (Sdn. Bhd.)   •Form 9 (Certificate of Registration) OR   •Form 13 (Change of Registration Name)   •Form 24 (Return of Allotment of Share)   •Form 49 (Return Giving Particulars in Register of Directors   •Managers and Secretaries, and Changes of Particulars) Malaysian Company (Berhad)   •Form 8   •Form 23 Foreign Company   •Form 79 (Return by Foreign Company Giving Particulars of Directors and Changes of Particulars)   •Form 80 or 80A (Statutory Declaration by Agent of Foreign Company)   •Form 83 or 83A (Certificate of Registration of Foreign Company) OR Certificate of Incorporation Professional   •Documents confirming registration of Individual Professionals   •Certificate of Affiliation issued by the relevant professional bodies Association / Club / Society   •Rules and Regulations or By-laws   •Resolution / Minutes of Meetings passed by the Committee or other governing body which must   •all be in accordance with the Rules and Regulations or By-laws. The Minutes of Meetings must   •be signed by the Secretary and confirmed by the Chairman or President of the Association/ Club / Society Government (Federal / State / Local / Statutory Authorities)   •A Letter of Introduction from the relevant financial authority such as the Treasury or State Financial Officer   •Resolution / Minutes of Meetings passed by the Committee or other governing body which must   •all be in accordance with the Rules and Regulations or By-laws. The Minutes of Meetings must   •be signed by the Secretary and confirmed by the Chairman or President of the Association/ Club / Society

Service & Performance

•   HOW FAST DOES W1GGY GO?   • W1GGY supports up to 10Mbps. The speed is on a best effort basis.   •   HOW FAST DOES W1GGY 69 GO?   • W1GGY 69 can go up to 800kbps. The speed is on a best effort basis.   •   WILL I BE ABLE TO GET 10MBPS with W1GGY?   • The download speed can go up to 10Mbps for W1GGY. The download speed can go up to 10Mbps. The broadband service is provided on a shared basis among all users. The Internet user experience and average online speed is dependent on a few external factors including, but not limited to, user location, distance from the communication towers, the number of concurrent users, user computer hardware and software, and the source of traffic (visited websites).   •   WILL I BE ABLE TO GET 10MBPS with W1GGY 69?   • W1GGY 69 can reach a maximum of 800kbps. The broadband service is provided on a shared basis among all users. The Internet user experience and average online speed is dependent on a few external factors including, but not limited to, user location, distance from the communication towers, the number of concurrent users, user computer hardware and software, and the source of traffic (visited websites).   •   WHAT ARE THE AVERAGE SPEEDS OF W1GGY?   • On average, W1GGY will have 1Mbps to 3Mbps download and 300kbps to 1Mbps upload speeds. During non-peak hours, you will experience higher speeds.   •   WHAT ARE THE AVERAGE SPEEDS OF W1GGY 69?   • You will be able to get a maximum of 800kbps download and 300kbps upload with the W1GGY 69 plan.   •   CAN W1GGY SUPPORT PORT FORWARDING?   • W1GGY does not require port forwarding as it relies on Windows (Vista/XP) to manage its network connection. Port forwarding only exists on routers and similar systems.   •   I AM INSIDE THE COVERAGE AREA BUT I AM GETTING EITHER A WEAK SIGNAL OR NO SIGNAL AT ALL. WHY?   • The actual coverage depends on the exact location and is subject to signal availability.   •   DO I HAVE TO PLACE W1GGY NEAR TO A WINDOW?   • If you’re inside a building (e.g. basement), you might get a weak signal. Moving near windows or open areas allow for the best signal quality.   •   IS THE DS-300 SHARED MODEM OR THE W1GGY PORTABLE MODEM MORE POWERFUL?   • The DS-300 shared modem is more powerful since it is designed for higher performance to allow users to share the connection by connecting to a WiFi router. W1GGY is designed to support surfing on-the-go without any power adapters. W1GGY is USB-powered modem.   •   I SUSPECT MY W1GGY IS FAULTY. CAN YOU GET SOMEONE TO CHECK ON MY W1GGY OR SEND A REPLACEMENT UNIT TO ME?   • Please contact us at 1-300-800-888 (8.00am – 11.00pm daily). The P1 CareLine will assist you accordingly.

Installation

•   DO I NEED TO DOWNLOAD ANY SOFTWARE FROM THE INTERNET TO USE THE PORTABLE MODEM?   • No, the software is supplied inside the Portable Modem. You only need to plug in the Portable Modem and wait for the software installation prompt to proceed.   •   HOW DO I INSTALL THE PORTABLE MODEM?   •