Auto Pay

	I like my payments made simple
	Automatic payment via Visa or Master Card. Simple and convenient Quick and flexible Secure with details made available in your P1 Self Care Account  Download Auto Pay Form     Requires Adobe Reader installed    Just either download the Auto Pay form online or fill in your hardcopy bill, and fax it to 03-7450 8088 with the photocopy of your credit card (front).

1. What is P1 Auto Pay service?
P1 Auto Pay is an automatic payment service where your monthly bill will be automatically paid via your Visa® or MasterCard® Credit Card.

2. Do you accept Diners®/American Express®/credit cards issued by foreign financial institutions?
No. We only accept Visa® and MasterCard® issued by registered Malaysian financial institutions.

3. I am interested to sign up for Auto Pay. What should I do?
It's easy! Just download the Auto Pay form or if you have a paper bill, fill in the cut off portion and then attach it via here with a photocopy of your Credit Card (front) and NRIC (front & back). You can also fax it to us at 03-74508088.

4. What are the supporting documents needed for Auto Pay?
You will need to send us a complete Auto Pay form with a photocopy of your Credit Card (front) and NRIC (front & back). You can either attach it here or fax it to us at 03-74508088.

5. I signed up for Auto Pay before this promotion. Do I get to enjoy the benefits?
Yes! Existing Auto Pay subscribers are eligible for this promotion. It will be automatically converted to the new 5% rebate scheme once the previous Auto Pay promotion of 13^th month waiver is expired. However, you may choose to change to the new 5% rebate Auto Pay promotion immediately even before the expiry of your 13^th month waiver promotion. Please take note that the 13^th month waiver will be superseded by the new 5% auto pay rebate once converted.

6. What is the procedure for existing customer who has subscribed to existing Auto Pay scheme and wishes to change to this new 5% Auto Pay rebate?
Customer who wishes to switch to the new 5% Auto Pay rebate from the existing 13^th month waiver can either:

(a). Write to us here with the completed Auto Pay form OR

(b). Walk into your nearest P1 Center:


P1 Centre
	P@ddock Packet One Networks (Malaysia) Sdn Bhd, Packet Hub, Level G, 159, Jalan Templer, 46050, Petaling Jaya, Selangor, Malaysia. Operating Hours: - 9 a.m. – 6 p.m. (Mon to Fri) - 9 a.m. – 1 p.m. (Saturday) - Closed on Sunday and Public Holidays P1TSTOP - Penang Blk G-21-1,2 & 3, Bay Avenue, Lorong Bayan Indah Satu, 11900, Penang, Malaysia. Operating Hours: - 9 a.m. – 6 p.m. (Mon to Fri) - Closed on Saturday, Sunday and Public Holidays P1TSTOP - Johor Bahru 43A, Jln Molek 1/29, 81100 Taman Molek, Johor Bahru, Johor, Malaysia. Operating Hours: - 9 a.m. – 6 p.m. (Mon to Fri) - Closed on Saturday, Sunday and Public Holidays
Click here for other P1 outlets


7. Is Auto Pay incentive applicable for all plans subscribed?
Yes, it’s applicable for all 4G and Fiber ( broadband and voice ) subscription paid via the Auto-pay service.

8. I am a subscriber of both the home and on-the-go plans, do I get the Auto Pay incentive?
Yes! You get to enjoy 5% rebate off on your monthly bill upon successful charging of your credit card via Auto-Pay. The 5% rebate is applicable on the net amount of the bill after excluding all Promotional rebates, adjustment and waivers and it is NOT applicable to voice charges and/or taxes.

9. How long does it take for Auto Pay to be activated?
Your Auto Pay service will be activated upon confirmation of your Credit Card details from the issuing bank. Once your application is approved, P1 will notify you via email.

10. Can I sign up for Auto Pay using a 3^rd party Credit Card?
Yes, you can but we require a 3^rd party authorization letter to be attached with the Auto Pay form (signed by the card holder), photocopy of the card holder’s Credit Card (front) and copy of the card holder’s NRIC (front and back).

11. What should I do if I want to terminate my Auto Pay service or changes on Auto Pay Credit Card detail?
Just download the Auto Pay form and attach the completed form here or fax it to us at 03-74508088.

12. If I am an existing Auto Pay subscriber, how do I switch to the new 5% Auto Pay rebate scheme?
You just need to complete the Auto Pay form and attach it here. You can also fax it to us at 03-74508088.

13. What are other terms & conditions of this auto pay?
The Auto Pay is only applicable on successful charge of the monthly net recurring charges (excluding activation fees, promotional rebates, adjustment and waivers). User’s account must be in active and non-suspended status to be eligible for this Auto Pay rebate.