Priority Broadband
Overview Cards FAQ
 

Information

• WHAT IS THE MAIN FEATURE OF P1 PREPAID CALLING CARD?
It helps customers to save cost with cheaper calling rates compared to Roaming charges offered by the Telcos.
The calling steps are also one of the simplest in the market, where you have an option to directly call out.

• WHY IS P1 PREPAID CALLING CARD THE PREFERRED CHOICE?
Besides being able to enjoy up to 90% off on calls, customers can be assured of better line quality and
reliable service.

Making Calls

• HOW CAN I START MAKING CALLS?
You can make calls by registering to us, then start dialing directly to our toll-free number or using
Missed Callback service, OR you can also directly call our toll-free number without registering with us.

• WHAT IS THE BENEFIT IF I USE "MISSED CALL BACK" SERVICE ON MY MOBILE PHONE IN MALAYSIA?
You can save any additional charges from your mobile operators since it is cheaper for us to call you instead
and connect you to your target receiver.

Rates and Charges

• Are there any roaming charges when using P1 Prepaid Calling Card?
Customers are encouraged to use fixed lines (e.g. public phones) to make calls. There will be roaming charges
by Celcos if calls are made through Mobile Phones.

• WILL THERE BE ANY ADDITIONAL CHARGES APART FROM THE GLOBAL ACCESS RATE AND
PREPAID RATE?

There will be no additional charges if customers use a fixed line or public phone and hotels do not charge
extra service charges.

• WHAT ARE THE CALLING RATES NOW?
For latest rates & promotions, kindly call our Customer Careline at 1800 28 2228.

• HOW DOES P1 CHARGE THE CUSTOMERS?
Using the card in Malaysia

1. Direct Call Charging

Example A:
Calling to Australia fixed line (call through)
RM 0.10(Australia) + RM 0.10 (toll-free surcharge) = RM 0.20/minute

Example B:
Calling to Australia mobile (call through)
RM 0.30(mobile charge) + RM 0.10 (toll-free surcharge) + RM 0.10(Australia) + = RM 0.50/minute

Example C:
Using mobile to Missed Callback to Australia
RM0.14 (Missed Callback charge) + RM 0.10(Australia) = RM 0.24

Purchase

• WHERE CAN I PURCHASE P1 PREPAID CALLING CARDS?
You may purchase P1 Prepaid Calling Card at all Packet One Networks (Malaysia) Sdn Bhd offices throughout
the country and at all the participating outlets.

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