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Download Manual

Desktop Modem DX825
Installation Guide in PDF format
DX825 Desktop Modem Installation Guide
DX825 Wi-Fi (2.4GHz/5GHz) Setup Manual
DX825 End User Manual

FAQ

  • 1. What is DX825 Desktop Modem?
    DX825 is the new all-in-one home modem that allows you to connect to the Internet via P1 4G.
  • 2. What are the differences between the DX825 Desktop Modem and the DX230 Desktop Modem?
    Both devices have the same features however DX825 provides stable and faster WiFi experience.
  • 3. What is the difference between 802.11ac and 802.11n?
    802.11ac is 3 times faster than 802.11n on compatible devices such as Samsung Galaxy Tab, Samsung Note 3, Xiaomi and Nexus.
  • 4. What are the contents in the DX825 Desktop Modem package?
    The package comes with (1) DX825 Desktop Modem, (1) DC Power Adapter, and (1) 1 meter LAN Cable. For the Quick Installation Guide, please refer to the DX825 4G Desktop Modem Quick Installation Guide for more details.
  • 5. How can I use the Voice Port?
    Connect any corded/cordless phone (sold separately) to the voice port to enjoy the best value in nationwide + IDD calls! P1 HomeVoice® service is subject to voice availability in your registered areas. Click here to sign-up for P1 HomeVoice®.
  • 6. Can I upgrade my DX230/DV230 4G Desktop Modem to the DX825 4G Desktop Modem?
    Yes, you may. There will be an upgrade fee on this process. For more details or write to P1 Customer Care.
  • 7. Can the DX825 Desktop Modem support CCTV and Alarm?
    Yes, the DX825 Desktop Modem supports basic CCTV (IP Camera). As for the alarm, please confirm with the vendor/supplier if their alarm system is compatible with P1 network.
  • 8. How many users can share the Internet connection on the DX825 Desktop Modem?
    The Internet connection can be shared up to 8 devices depending on the subscribe package.
  • 9. What networking features does the DX825 Desktop Modem support?
    The DX825 Desktop Modem supports port forwarding, Dynamic Domain Name Service (DDNS), DHCP IP configuration, and WiFi configuration.
  • 10. How can I secure my WiFi connection using DX825 Desktop Modem?
    Please visit P1 Online Security for more details.
  • 11. How do I enable my 5GHz WIFi using DX825 Desktop Modem?
    Please refer to the DX825 Wi-Fi (2.4GHz/5GHz) Setup Manual for more details.
  • 12. Does the DX825 Desktop Modem support other WiFi security modes?
    Yes. The DX825 Desktop Modem can support WEP, WPA, WPA2, WPA-PSK and WPA2-PSK.
  • 13. How do I optimize my WiFi signal quality?
    Please refer to the DX825 4G Desktop Modem Quick Installation Guide for more details.




  • 14. What does it means for each LED blinking?
    The table below will show you more details information. If there’s no LED blinking, make sure the DX825 is turn on and try again.


  • 15. How do I reset the DX825 Desktop Modem to factory default settings?
    There is a reset button at the bottom of the modem. You'll need to use the end of a paperclip to press the reset button for 5 seconds and then the modem will auto restart. (Please do not use sharp object).


  • 16. All the 3 LEDs on my DX825 Desktop Modem are blinking continuously. What’s wrong?
    Don’t worry. You will only experience this when P1 is upgrading the firmware of your modem and usually it takes about 5 minutes.
  • 17. What should I do if I still encounter the same problem or would like to seek for more information regarding the DX825 Desktop Modem?
    Please refer to the DX825 4G Desktop Modem Quick Installation Guide for more details or write to P1 Customer Care.