Packet One Networks (Malaysia) Sdn. Bhd. Please read the following to learn more about our privacy policy.

What This Privacy Policy Covers & its Benefits

This policy covers how P1 and its affiliated companies treat personal information that P1 collects and receives, including information related to your past use of P1 products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

P1 is committed in protecting your privacy and is committed to ensuring that your personal information is not disclosed to non-permitted parties.

P1 reserves the right to change this privacy policy at any stage and you are advised to call our P1 Careline at 03-8800 8888 (KL); 04-722 8888 (Penang); 05-811 8888 (Perak); 06-733 8888 (Melaka); 07-293 8888 (JB); 09-293 8888 (Kuantan); Hunting Line: 1300 03 1300

Users below 18 years

P1 websites are not directed at users under 18 years of age. If you are under 18 years, please get parental/guardian consent before posting your personal information on our website. If you do not have this consent, you are not allowed to provide us with your personal information. P1 is not obligated to verify your age.

Information Collection and Use

1. P1 collects personal information when you register with P1, when you use P1 products or services and/or when you visit P1 web-pages.
   
   
2. When you register we ask for information such as and not limited to your name, identification number or company number, email address, birth date, gender, residential address and / or business address, occupation, industry, and personal interests and preferences. When you register with P1 and sign in to our services, you are not anonymous to us.
   
   
3. P1 uses information for the following general purposes: to customize the advertising and content you see, fulfill your requests for products and services, improve our services, provide future services and support, contact you, conduct research, and provide anonymous reporting for internal and external clients.
   
   
4. P1 collects the personal information through the following methods or tools : -
   
   
1. Communication protocol and cookies;
   
   
2. Registration forms;
   
   
3. Sales inquiries and financial transactions;
   
   
4. Offline communications and user preferences;
   
   
5. Third party sources of information; or
   
   
6. Any other method deemed appropriate by P1.

1. P1 does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:
   
   
1. We provide the information to trusted partners who work on behalf of or with P1 under confidentiality agreements. These companies may use your personal information to help P1 communicate with you about offers from P1 and our marketing partners. However, these companies do not have any independent right to share this information unless No. 3 below applies.
   
   
2. We shall exercise our legal rights if necessary or defend against legal claims.
   
   
3. We shall share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of P1's terms of use, or as otherwise required by law.
   
   
2. P1 recognizes that you may not wish to share your personal information or to be contacted by a trusted partner regarding our new products, services and promotions. As such, P1 allows you the option to opt out on any or all of the marketing information. You may also exercise your option to opt in to the marketing information as and when required.
   
   
3. However, some of the non-marketing communication are not subject to general opt out. These include communications relating to product download, sales transactions, information on software updates, joint events / joint sale wherein the personal information is shared automatically, where you have requested a follow up on any of the products, services or promotions which involves our trusted partners, where the third party/trusted partner are required to finalize the transactions including delivery and credit cards clearing services, disclosures to comply with legal requirements and legal notices. In these circumstances, the trusted partners have the right to share this information to their affiliated companies or their partners.

1. A “cookie” is a small data file transferred by a website to your computer’s hard drive. P1 will send cookies when you surf our website. The cookies may give us access to information about your browsing behavior wherein we may use this information to personalize your experience.
   
   
2. Cookies are typically classified as either “session cookies” or “persistent cookies” as explained below: -
   
   
1. Session Cookies – do not stay on your computer after you close your browser;
   
   
2. Persistent cookies – remain on your computer until you delete them or they expire. Most browsers automatically accept cookies by default, but you can usually refuse cookies or selectively accept cookies by adjusting the preferences in your browser. If you turn off the cookies, there may be some features of our website that will not be available to you and some website pages may not be displayed clearly.
   
   
3. You can find information on popular browsers and how to adjust your cookie preferences at the following website: -
   
   Microsoft Internet Explorer:
   http://www.microsoft.com/info/cookies.htm
   
   Mozilla Firefox:
   http://www.mozilla.org/projects/security/pki/psm/help_21/using_priv_help.html

1. A “Web Beacon” is an electronic image that is able to recognize certain types of information on your computer such as cookies, the time and date of web page viewed and the description of the page which is used to compile information about your website usage.
   
   
2. You may disable the web beacon by not downloading images contained in your e-mail messages.
   
   
3. “Embedded Web Links” are links in your e-mail messages that lead you to a relevant area on the Web after redirection through P1’s website. This is used to determine the effectiveness of our marketing initiatives by clicking on the links.

1. You can edit your personal information at any time.
   
   
2. We reserve the right to send you certain communications relating to the P1’s service, such as service announcements, administrative messages that are considered part of your P1’s account, without offering you the opportunity to opt out of receiving them.
   
   
3. P1 will continue to improve and increase the scope of information that you may access and update. If you require further assistance, please contact us at P1 Careline on 1300 03 1300.

1. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
   
   
2. P1 is concerned with the security of the data we collect and we have placed reasonable security measures to prevent unauthorized access to that personal information. These measures include policies, procedures and technical elements relating to data access controls.

1. We strictly suggest that you keep your comments and queries within ethical boundaries.
   
   
2. Do not post racial remarks or hatred towards any religion, ethnic groups or community.
   
   
3. If you have questions or suggestions or feel uncomfortable with comments made, please e-mail us on careline@p1.com.my or contact us on P1 Careline at 1300 03 1300.