| 1) |
What is P1 Auto Pay service? |
| |
P1 Auto Pay is an automatic payment service where your monthly bill will be automatically paid via your Visa/MasterCard credit card. |
|
| |
| 2) |
Do you accept Diners®/American Express®/credit cards issued by foreign financial institutions? |
| |
No. We only accept Visa® and MasterCard® issued by registered Malaysian financial institutions.
|
|
| |
| 3) |
I am interested to sign up for Auto Pay. What should I do? |
| |
It’s easy! Just download the Auto Pay form and fill it up before faxing it to 03-7884 6002 with a photocopy of your credit card (front).
If you have a paper bill, just fill in the cut off portion and fax it to 03-7884 6002 with a photocopy of your credit card (front). |
|
| |
| 4) |
What are the supporting documents needed for Auto Pay? |
| |
You just need to fax a photocopy of your credit card (front and back) to us. |
|
| |
| 5) |
I signed up for Auto Pay before this promotion. Do I get to enjoy the benefits? |
| |
Yes! Existing Auto Pay subscribers are eligible for this promotion. You’ll get to enjoy the 13th month waiver starting from the date of this promotion. |
|
| |
| 6) |
Is this incentive applicable to all Auto Pay subscription for P1 W1MAX Desktop Modem, Desktop Modem with WiFi and WIGGY? |
| |
Yes, it’s applicable for all broadband subscription paid via the Auto-pay service. |
|
| |
| 7) |
I am a subscriber of both the HOME package and WIGGY? Do I get to enjoy this promotion? |
| |
Yes! You get to enjoy the 13th month waiver for BOTH packages as long as you pay your bills via Auto Pay.
|
|
| |
| 8) |
How long does it take for Auto Pay to be activated? |
| |
Your Auto Pay service will be activated upon confirmation of your credit card details from the issuing bank. |
|
| |
| 9) |
Can I sign up for Auto-pay using a third party credit card? |
| |
You have to write in to P1 with the following details:
a) Credit card account numbers, including new account numbers issued under "Lost card" or "Conversion"
b) Termination/Cancellation of credit card accounts
c) Change/Renewal of expiry date
|
|
| |
| 10) |
Can I sign up for Auto-pay using a third party credit card? |
| |
Yes, you can but we require a 3rd party authorization letter to be attached with the Auto-pay Enrollment form (signed by the card holder) and the photocopy of the card holder’s credit card (front). |
|
| |
| 11) |
What should I do if I want to terminate my Auto Pay service? |
| |
Just call 1-300-800-888 – we’ll help you to terminate your Auto Pay service. |
|